Eligibility Worker - Department Of Human Services - Hilo, Hawaii

Eligibility Worker I – Department of Human Services – Hilo, Hawaii Island

Recruitment Number: 26-0012
Salary: $3,748 to $4,742 per month (SR-12, Step C to I)

The position is located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD). BESSD Eligibility Workers determine the initial and continuing eligibility of applicants/recipients for the financial assistance and supplemental nutrition assistance programs. As an entry level trainee, the Eligibility Worker I receives training in the philosophy, goals, functions, policies and procedures of State and Federal Public Assistance programs;

recommends and/or determines eligibility for public assistance on selected cases; and performs other related duties as assigned.

• Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent residents, or eligible under federal law for unrestricted employment in the United States.
• Education Requirement: Applicants must possess a high school diploma, an equivalent, or experience demonstrating a high degree of verbal skill, reading comprehension, ability to follow written directions, and basic mathematical computations, including percentages and averages. This experience may also be satisfied through part‑time or unpaid work, provided it was on a continuous basis.
• General Experience Requirement: Three (3) years of public‑contact work involving providing information, answering questions and inquiries, explaining policies, rules, and regulations in person or by telephone, and using a computer to retrieve and enter data.
• Substitution Allowed: Successful completion of thirty (30) semester credit hours of coursework from an accredited college or university may be substituted for the General Experience on a year‑for‑year basis.

for the complete Minimum Qualification Requirements.

The State of Hawai‘i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations for completing an application, any pre‑employment testing, or otherwise participating in the selection process, please call 808‑587‑0936 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM: The PSLF Program is a federal initiative that encourages individuals to work in public service by forgiving the balance of their federal student loans after 120 qualifying payments while employed by a qualifying employer. For more information, visit (Use the "Apply for this Job" box below)./repay‑loans/forgiveness‑cancellation/public‑service.

ELECTRONIC NOTIFICATION TO APPLICANTS: The Department of Human Resources Development (HRD) will use email to notify applicants of important information regarding the status and processing of their applications.

TESTING INFORMATION: The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. In‑person interviews and/or further testing may be required at the discretion of the hiring agency.

Applicants are encouraged to submit their applications as soon as possible. For further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review, .