Medical Assistant

Description

Ho’ola is a physician enterprise strategy that provides Hawaii’s physicians with the ability to maintain a level of independence while receiving full-spectrum business support and new opportunities for growth.

This national strategic merger model for physicians is spearheaded by Surround Care, a healthcare transformation company dedicated to fixing affordability, quality, access, and experience for individuals, communities, and populations across the U.S.

Foundational to this model is the belief that the collective clinical excellence and strength of an aggregation of independent physicians will enable health systems and health plans to engage in new forms of partnership bringing value to all healthcare stakeholders; those who need care, those who provide care, and those who pay for care.

Ho'ola is part of Surround Care, a leader in healthcare transformation. Since 2016, Surround Care company Navvis has partnered with one of Hawaii’s largest healthcare organizations to optimize performance in value-based contracts and population health management

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The Medical Assistant is responsible for supporting both front office and back office operations to ensure efficient clinic workflows and exceptional patient care. This role serves as a key point of contact for patients, manages administrative and clinical support functions, maintains accurate records, supports quality initiatives, and assists with medical office compliance and inventory management.

• Serve as the primary point of contact for patients by answering phones, responding to messages, scheduling appointments, and providing exceptional customer service.
• Manage patient registration, check-in, and check-out processes, including updating demographic and insurance information, collecting copayments, obtaining required forms, and maintaining accurate patient records.
• Coordinate referrals, laboratory requisitions, insurance verification, claims processing, payment posting, and patient billing activities.
• Maintain electronic health records by scanning, filing, and entering clinical and quality-related data, including lab results, diagnostic screenings, specialist reports, and payer-required quality measures.
• Prepare for patient visits by reviewing charts, care gaps, hospital and emergency room reports, preventative care requirements, and quality program measures.
• Support clinical operations by rooming patients, documenting vital signs and chief complaints, performing EKGs and screening tests, administering injections, and maintaining accurate clinical documentation.
• Provide patient education related to chronic disease management, medications, specialty injection therapies, advance directives, POLST forms, and other healthcare services.
• Coordinate specialty medication programs, including prior authorizations, required testing, scheduling, administration, follow-up, and ongoing patient communication.
• Assist with medical records management, including records requests, audits, payer reviews, retention activities, and regulatory compliance.
• Maintain a clean, safe, and organized office environment by disinfecting clinical and administrative areas and ensuring adherence to infection control standards.
• Monitor inventory levels and coordinate ordering of office supplies, medical equipment, vaccines, laboratory materials, and housekeeping supplies.
• Support practice quality initiatives, value-based care programs, and performance measures to improve patient outcomes and organizational goals.
• Collaborate effectively with providers, staff, patients, insurance carriers, and external healthcare organizations to ensure efficient clinic operations and continuity of care.

• You have excelled in compassionate, professional and exceptional communication/telephonic skills while being detailed-oriented in a very fast-paced environment
• You have facilitated multiple components of care to include, but not limited to, scheduling, gaps in care closure, and ensuring all collected data is entered into the care management module accurately
• You have a personal commitment to a person-centered approach, along with strong relationship-building, communication, and active listening skills required
• You serve as a patient advocate on a daily basis and it shows in the quality of your work and interaction with others

We are excited about you if you have these things:

• Must have graduated from an accredited program like Commission on Accreditation of Allied Health Education Programs (CAAHEP), Committee on Allied Health Education and Education (CAHEA) or Accrediting Bureau of Health Education Schools (ABHES), National Health career Association (NHA)
• Certified Medical Assistant (CMA) in New Jersey, Required OR Nationally Registered Certified Medical Assistant (NCMA), Preferred
• MA Certification must be in good standing with the ability to get licensed in other states
• 1+ year of customer service or call center…