Reservation Sales & Rooms Coordinator

The Reservations & Rooms Coordinator is responsible for managing all aspects of guest reservations and room inventory to ensure seamless operations and maximize revenue. The role coordinates and inputs reservations from all market segments, optimizes room assignments based on guest preferences, VIP status and operational needs, and manages inventory to ensure straight line availability. The position requires strong communication with Front Office, Sales and Housekeeping to maintain, efficiency and exceptional guest experiences.

Additionally, the role leverages superior sales techniques to upsell hotel services including Food and Beverage, Spa and Transportation.

• Conduct duties in a courteous, safe and efficient manner, in accordance with the resort’s policies & procedures, ensuring that a high level of service is maintained
• Accurately audit and ensure reservation accuracy for all market segments in the PMS system
• Ensure timely handling of all calls and emails in accordance with Rosewood standards
• Proactively up-sell reservation inquiries and promote hotel offers, amenities and services
• Maintain and update Opera with accurate guest profiles, preferences, and contract details for production tracking
• Manage and assign guest room blocks based on preferences VIP status and operational requirements
• Monitor out-of-service and out-of-order rooms, adjusting inventory as needed
• Review daily inventory reports, balance the house and upgrade eligible guests
• Coordinate preventive maintenance room blocks with Engineering
• Assist Front Desk by managing room assignments and addressing guest inquiries
• Generate daily opening and closing reports for reservations and room inventory
• Manage guest ledger, process billing adjustments and handle refunds as appropriate. Work with Finance and report any issues to ADOF or Director of Finance, Business Partner.
• Monitor item inventory and coordinate with Housekeeping during high demand periods
• Performs additional responsibilities and tasks as assigned to support departmental and organizational objectives

• Proficiency in written and spoken English
• Computer literate with Microsoft Office, Excel, Power Point
• Attention to detail and high level of understanding
• Problem solving and ability to work under pressure, handling challenging situations with guests diplomatically
• Multitasking ability
• Accuracy of work (attention to detail)
• Team player to ensure unit cohesion
• Maintain high level of quality output regardless of task load
• Initiative and act quickly to deliver projects professionally
• Revenue focused to ensure all targets are met
• Friendly and personable character

High School or equivalent education preferred

Minimum 1 year of related work experience, preferably in the hotel industry

Entry level

Full-time

Sales and Business Development

Hospitality