Housekeeping Coordinator - Kona Village

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OVERVIEW/BASIC FUNCTION:

Responsible for assisting in the overall management of the Housekeeping Department.

Salary: $27.47/hour

OVERVIEW/BASIC FUNCTION:

Responsible for assisting in the overall management of the Housekeeping Department.

RESPONSIBILITIES:


· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis.

· Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.

· Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.

· Answer and log incoming phone calls and do the proper follow up.

· Log all maintenance issues and follow up on completion.

· Coordinate daily assignments for housekeeping line staff.

· Ensure guest issues are resolved in a timely manner.

· Monitor rooms inventory. Able to clean and set rooms as per standards.

· Inventory, issue and control use of amenities, cleaning supplies and other housekeeping supplies.

· Ensure guest complaints are resolved in a timely manner.

· Maintain employee attendance, uniform and room history cards.

· Responsible for lost and found together with the Housekeeping Manager.

· Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.

· Support and uphold hotel philosophy concerning employee relations, supervision, and disciplinary action.

· Interact in courteous and professional manner with all guests, staff and community members.

· Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

· Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

· Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

· Maintain cleanliness and safety of work area.

· All other duties as required.

QUALIFICATIONS:


·

Experience:

Minimum one-year experience as Office Coordinator; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.

·

Education:

High school diploma; some college will be a plus.

· General

Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical

Skills:

Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate.

and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers,…