General Manager; Jamba Pearlridge Uptown - Aiea,

Position: General Manager (Jamba Pearlridge Uptown - Aiea, HI)
General Manager

Jamba Hawaii
Fresh Dining Concepts

About Us

Fresh Dining Concepts is the leading franchisee of GoTo Foods™, the franchisor of Jamba. In Hawaii, Jamba is more than a smoothie shop-it's part of the local lifestyle. Our island locations are rooted in community, wellness, and hospitality, and we're looking for strong, values-driven leaders to help us continue delivering fresh, high-quality experiences across the islands.

Position Summary

The Jamba Store Manager is responsible for the overall operation, sales performance, people leadership, and brand execution of a Jamba location in Hawaii. Store Managers typically lead 10-40 team members and ensure the store consistently reflects Jamba's health-forward mission, local hospitality, and operational excellence.

Successful candidates demonstrate:
Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation, while leading with respect for team members and the local community.

Essential Duties & Responsibilities

Include but are not limited to:

Hiring & Staffing

• Recruit, interview, hire, and retain team members who align with Jamba's culture and local island values
• Maintain appropriate staffing levels to meet business needs, tourism seasons, and sales fluctuations

Team Development & Training

• Train team members on product knowledge, service standards, food safety, policies, and procedures
• Provide ongoing coaching, feedback, and development through individual and team training
• Counsel and discipline team members as needed in a fair and professional manner
• Build internal talent pipelines to support long-term growth in Hawaii

Store Operations & Quality Excellence

• Oversee daily store operations, ensuring consistency with Jamba brand standards
• Analyze store performance, guest feedback, and operational metrics to drive improvement
• Ensure accurate scheduling, payroll, and timekeeping compliance
• Lead the coordination of people, product, and processes to achieve operational goals

Performance Management & Accountability

• Plan, monitor, and evaluate individual and store performance
• Conduct performance reviews and recommend promotions and merit increases
• Act promptly to resolve team member concerns, conflicts, or performance issues
• Address underperformance proactively to support team and business success

Team Culture & Guest Experience

• Foster a positive, inclusive, and high-performing store culture aligned with F.I.B.E.R.
  (Fun, Integrity, Belief, Excellence, Results)
• Conduct regular one-on-one meetings and quarterly store meetings
• Lead by example to deliver warm, authentic island hospitality to every guest

Qualifications

• High School Diploma or GED required;
  College degree preferred or equivalent experience
• Minimum 2 years of successful management experience
• Experience leading teams in a retail, restaurant, or hospitality environment
• Direct P&L responsibility experience preferred
• Ability to work flexible schedules, including early mornings, nights, weekends, and holidays
• Experience supervising hourly and leadership-level staff
• Strong interest in nutrition, wellness, or health-focused food concepts
• Excellent communication, leadership, and interpersonal skills
• Strong organizational, problem-solving, and decision-making abilities
• Professional, positive attitude with a strong sense of personal responsibility
• Proficiency with basic computer systems and scheduling software
• Ability to communicate effectively in English

Leadership Competencies

Managing Vision & Purpose

• Represent Jamba positively within the local Hawaii community
• Lead store culture, operational consistency, and financial performance
• Maintain ownership mindset and accountability for all store results
• Ensure consistent delivery of Jamba's B.O.O.S.T. service principles:
  Be friendly and fast
  • Offer great-tasting products
  • One team
  • Show pride
  • Thank each guest

Leading a Winning Team

• Empower and motivate diverse teams with respect and confidence
• Partner effectively with peers and leadership to execute initiatives
• Translate strategy into action through disciplined execution

Communication & Respect

• Communicate clearly with team members, guests, and leadership
• Build trust and ensure team members feel valued and heard
• Prepare clear and…