Operations Center Director

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Job Description:

Parsons is looking for an amazingly talented Operations Center Director to join our team!

The Director of Operations Center is a supervisory leader responsible for managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

What You’ll Be Doing

• Supervising and developing operations center managers, supervisors, and staff

• Setting performance expectations, conducting reviews, and providing feedback

• Overseeing staff scheduling, shift coverage, and resource allocation

• Leading recruitment, onboarding, and training for new staff

• Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements

• Fostering a positive, high-performance work environment

• Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses

• Writing concise reports, briefings, and correspondence for all levels of the organization

• Developing and maintaining KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements

• Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans

• Coordinating and monitoring logistics operations, including supply chain management, transportation, inventory control, and distribution

• Managing multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)

• Leading logistics and sustainment efforts during emergencies or contingency operations

• Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners

• Supporting mission-critical operations that contribute to US national security and international partnerships

What Skills You Bring

• Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)

• Equivalent military or industry experience may be considered

• Minimum 10 years of relevant operations and logistics management experience

• Ideal candidate will have at least 3 years in a supervisory or leadership role within the PACOM area of responsibility

• Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)

• Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)

• Proficiency with TMS, ERP, and related logistics tools (eg, SAP, Oracle, JDA/Blue Yonder, Mercury Gate, or similar)

• Advanced skills in Excel and data analysis; familiarity with visualization tools (eg, Power BI, Tableau) is an asset

• Ability to interpret contracts, tariffs, routing guides, and service agreements

• Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously

• Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders

• Strong supervisory, leadership, and conflict resolution skills

• Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics

• Must possess a current/active Secret clearance or higher

What Desired Skills You’ll Bring

• Military experience in logistics, operations, or sustainment roles

• Supervisory or management certifications (eg, SHRM, Six Sigma, PMP); logistics or PACOM-related training or…