Assistant Manager

Location:

Pearlridge Center – Aiea, HI 96701. Salary: $18.50 per hour.

The Assistant Manager will assist the General Manager in overseeing gym operations to ensure an exceptional “Judgment Free” member experience and staff experience, while maintaining a financially successful club. This role involves leading a team, providing training, and delivering outstanding customer service.

Assist in the recruitment, training, and development of a high‑performing team of Member Service Representatives, Trainers, and Custodians. Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring team members follow superior customer‑service guidelines.

• Schedule team members and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports, training and coaching to ensure adherence to PF’s values and goals.
• Resolve team member issues or concerns and discuss disciplinary measures with the General Manager/Area Manager.

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system and handle new member sign‑ups.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.

• Ensure prompt opening and closing of the gym.
• Oversee cleanliness and maintenance of the facility, including the largest section of daily cleaning.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repairs in a timely manner.

• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds and make daily bank deposits.
• Prepare HR related forms and send to Corporate Human Resources Team.
• Track statistics and reports on a weekly, monthly, and annual basis.

• Maintain backup support for any team member who is absent.

• 1 year of supervisory experience.
• 2 years of customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and dependability.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding members’ expectations.
• Strong communication with both staff and customers.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma/GED equivalent preferred.
• Ability to stand and walk continually during shift.
• Ability to talk in person or on the phone continually during shift.
• Ability to work 3rd shift (overnights) occasionally.
• Must be able to lift up to 50 lbs. occasionally.
• Likely to encounter toxic chemicals (cleaning, etc.) during shift.
• Physical demands require bending, climbing, balancing, kneeling, crouching, and twisting.

• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Free Black Card gym membership at all in‑network clubs and family discounts.
• Medical, 401(k), and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.