Experienced Veterinary Receptionist - Aiea,

Aloha Affordable Veterinary Services is Hiring an Experienced Veterinary Receptionist!

Role: Experienced Veterinary Receptionist
Status: Full-time
Compensation: Competitive and based on experience, skill set, and future performance
Schedule: Rotating four-day workweek; hospital hours are Monday-Friday, 8:00 AM-5:00 PM

Financial Rewards that Grow with You: Flexible compensation that reflects your skill set and future performance, 401(k) matching, Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, tuition support, referral bonuses, and occasional bonus opportunities

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options;
Sick Time / Paid Time Off; paid parental leave for eligible employees; and valuable employee pet-care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, uniform allowance, and an online community where teammates can connect, share ideas, and support one another

Lifestyle Perks You’ll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, a rotating four-day workweek, and an excellent work-life balance

• Enjoy a rotating four-day workweek
• Work daytime hospital hours, Monday-Friday from 8:00 AM-5:00 PM
• Be part of an innovative, dynamic, and fun-loving veterinary team
• Help provide high-quality veterinary care at an affordable cost to the community
• Work with rescue groups and animals in need from throughout Oahu
• Make a meaningful difference for pets and the people who love them
• Enjoy a workplace that values and appreciates exceptional client service
• Take advantage of professional development and continuing education opportunities
• Feel supported with competitive compensation, comprehensive benefits, and occasional bonus opportunities
• Build a rewarding veterinary career while maintaining an excellent work-life balance

• Welcome clients and patients with professionalism, warmth, and compassion
• Provide exceptional customer service throughout the client experience
• Answer incoming phone calls and assist clients with questions and requests
• Schedule and coordinate veterinary appointments
• Help maintain an organized and efficient reception area and daily workflow
• Communicate clearly with clients, veterinarians, and veterinary support staff
• Maintain accurate client and patient information and records
• Support clients with compassion and professionalism, including during stressful or emotional situations
• Use a basic understanding of animal behavior and veterinary care to support effective client communication
• Multitask and prioritize responsibilities in a busy veterinary environment
• Work independently on assigned responsibilities while also taking direction from hospital leadership and team members
• Follow oral and written instructions accurately
• Collaborate with teammates to create a positive experience for clients and patients
• Support the hospital’s work with rescue organizations and animals in need
• Contribute to an innovative, supportive, and fun-loving team environment

• Previous veterinary reception or relevant veterinary client service experience
• Ability to multitask, prioritize, and manage time efficiently
• Ability to work independently on assigned tasks and accept direction when needed
• Ability to understand and carry out oral and written instructions
• Basic understanding of animal behavior and veterinary health care
• A genuine passion for working with animals and their owners
• Strong interpersonal and communication skills
• Ability to communicate effectively with pet owners and veterinary team…