Retail Training Specialist

Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai’i’s highly competitive energy sector. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oahu, Maui, Kauai, Moloka’i and Hawai’i islands.

IES is the official licensee of the Texaco brand in Hawai‘i. IES’ success is derived from our management’s keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: “Kīnāʻole” – to do the right thing, “Aloha” – having respect for people, “Lōkahi” – teamwork, and “Hoʻohana” – work purposeful with intention.

These set of values set employee performance standards and are imbedded in our decision‑making process through execution of work deliverables. IES’ strong commitment to a Culture of Excellence are embodied through our actions of the 4 B’s: how we Believe, Behave, Belong and Become. To achieve this culture, IES employs a highly-trained, highly-skilled, dedicated and passionate work force that collectively operates, enhances and strategically drives both our Retail and Terminal Logistics business units.

Responsibilities: Under the general supervision of the Retail Operations Manager, IES is currently seeking a Retail Training Specialist to support all aspects of Retail Operations for COCOs (Company-Owned/Company Operated) stations. Incumbent must be able to use creativity and critical thinking skills to lead, motivate, drive and empower a diverse workforce.

Desired competencies include: familiarity with retail service stations and convenience store assets and operations preferred or equivalent similar experience with commercial retail businesses. Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self‑starter who can drive multiple projects and priorities within a fast‑paced environment.

IES offers a comprehensive health and welfare package to include up to full family medical, dental and vision from day one of employment, paid vacation, paid sick leave, holidays, 401k plus generous employer matching, group life and AD&D, supplemental voluntary insurance options, flexible spending, and much more!

Skills and Experience include but not limited to:

Education and Experience

• High School Diploma or Equivalent.
• Four to five years of training experience in Convenience Store and Fuel Stations, or in Retail, Hospitality, Restaurant or Fast Food.
• Proficient skills in Microsoft Office Products such as Word, Excel, Access, and Power Point.
• Strong understanding of fuel station safety and compliance protocols, C-store operating procedures, high-level customer service.

Required

• Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.
• Proficient Microsoft Office Suite skills, including editing and proofreading.
• Ability to maintain automated and manual record keeping systems.
• Strong sense of team spirit and ability to transfer it to others.
• Ability to work independently.
• Ability to evaluate information and exercise good judgment in making decisions.
• Ability to maintain high level of confidentiality.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and…