Sales & Service Leader

Company Description

Sephora is a global leader in prestige beauty retail, offering more than 500 brands and the Sephora Collection across fragrance, makeup, haircare, skincare, and more. Operating in 35 markets with over 3,200 stores and 20 offices worldwide, Sephora provides a collaborative environment where team members innovate, learn, and grow. The company focuses on creating memorable, joyful experiences for clients while developing deep expertise in beauty products, brands, and ingredients.

Guided by values of leadership, imagination, growth, and inspiration, Sephora fosters a caring, inclusive community where people build fulfilling careers and celebrate authenticity. With a strong commitment to diversity, inclusion, and positive industry change, Sephora invites team members and customers alike to belong to something beautiful.

The Sales & Service Leader is a full-time, on-site role based in the Honolulu Metropolitan Area, responsible for driving client satisfaction and sales performance on the sales floor. This role leads by example in delivering exceptional customer service, coaching team members on client interaction, product knowledge, and selling techniques. The Sales & Service Leader oversees daily operations related to client service standards, supports scheduling and task prioritization, and ensures store policies and procedures are followed.

This role collaborates with management to identify training needs, supports new team member onboarding, and helps create an engaging, inclusive environment for both clients and colleagues. The position also involves monitoring client feedback, resolving service issues, and contributing to a culture of continuous improvement and beauty expertise.

• Supervisory and leadership skills to guide, motivate, and support store team members in achieving sales and service goals.
• Customer service and customer satisfaction skills to deliver engaging, personalized experiences and resolve client concerns effectively.
• Training and coaching skills to develop team capabilities in product knowledge, service standards, and selling behaviors.
• Strong communication skills, including clear verbal and written communication, active listening, and the ability to provide constructive feedback.
• Experience in retail, hospitality, or a customer-facing environment; beauty or cosmetics experience is an advantage.
• Ability to work onsite in the Honolulu Metropolitan Area, including evenings, weekends, and holidays as needed.
• Proven ability to collaborate in a diverse, inclusive environment and support a culture of respect and belonging.
• Strong problem-solving abilities, attention to detail, and comfort with basic point-of-sale and store technology systems.