Sr Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package, including a stock grant, 401(k), free day‑to‑day financial coaching, and more. We believe in creating a rewarding experience for our team just as we do for our customers.

Experience Experts are pivotal to delivering best‑in‑class customer service in our Experience stores. They use advanced systems and tools to resolve customer needs—from research to resolution—while collaborating with Customer Service and Engineering to create a one‑stop solution. These experts receive comprehensive training and ongoing development to excel in sales and service, fostering a culture of recognition and growth.

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in a single interaction using in‑store systems and digital tools.
• Complete ongoing training to stay current and become a subject‑matter expert in all T‑Mobile offerings.
• Leverage digital tools consistently during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service excellence.
• Demonstrate success in resolving sales and customer service pain points.

• High School Diploma or GED (Required)

• 12+ months tenure as a Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert (Required)

• Strong customer service skills; passion, integrity, and energy to create a dynamic work environment.
• Retail sales experience in high‑volume environments and ability to work in varied physical settings.
• Strong organizational skills: multi‑tasking, versatility, communication, and attention to detail.
• Ability to train local retail sales associates and partner sales associates in a unique event environment.
• Proficiency in basic mathematics and calculator use.
• Pass certification and quarterly re‑certification process.
• Exceeds company average in sales metrics (Preferred).
• Demonstrated system and tool knowledge with the ability and aptitude to learn new skills (Preferred).
• Strong problem‑solving skills and calm, professional demeanor when handling escalations (Preferred).
• Ability to work in a fast‑paced environment and manage multiple priorities simultaneously (Preferred).
• Passion for people, teams, and T‑Mobile values (Preferred).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel:
No
DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $32.00
Annualized Incentive Target: $7,200
All employees have a guaranteed minimum hourly earnings of $20, inclusive of base pay and incentives. Eligible employees also receive an annual stock grant.

Full and part‑time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, and voluntary accident coverage. Additional benefits include voluntary life and disability insurance, long‑term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

For more information, visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the process, please email Applicant Accommodation@t‑ or call 1‑844‑873‑9500. Please note this channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.