OEM Customer Service Coordinator

OEM Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we're focused on growth, innovation, and building a team that drives our continued success.

We're seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency.

What you will be doing:

• Act as the day-to-day point of contact for OEM customers
• Respond to inbound calls and emails regarding orders, products, and delivery inquiries
• Build strong customer relationships through timely, professional communication
• Record and manage customer requests, including complaints, returns, credits, and special inquiries
• Process and manage customer orders with accuracy and attention to detail
• Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing
• Ensure timely and accurate execution of orders to meet customer requirements
• Support transportation coordination and logistics-related activities
• Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.)
• Collaborate with internal departments to meet customer specifications and delivery expectations
• Support sales personnel with issue resolution and customer follow-ups
• Enter and manage customer quality and warranty claims
• Work with customers and internal teams to resolve service and product issues
• Ensure timely resolution and communication of claim status
• Prioritize and manage multiple tasks while meeting department goals
• Identify process improvement opportunities to enhance customer experience
• Maintain accurate records and documentation of customer interactions
• Other duties as assigned

What We're Looking For:

• High School diploma or GED required
• Associate degree preferred
• Minimum 3 years of experience in a customer service environment
• Experience in a B2B environment preferred
• Strong customer service and relationship-building skills
• Strong communication skills, both verbal and written
• Able to prioritize and multi-task in fast-paced environments
• Analytical with strong problem-solving abilities
• Collaborative team player; works well cross-functionally
• Customer-focused with strong interpersonal skills

What's in it for you?

• Competitive compensation package
• Full Benefits – Medical, Dental, Vision, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization
• Team-oriented culture