Automotive Service Advisor

Master Chevrolet Cadillac of Aiken, SC is currently hiring for an Automotive Service Advisor to add to our team. We are looking for a talented individual who can assist guests in our service department and offer a fantastic experience when they visit our dealership. The ideal candidate is hard-working and motivated to thrive in their role. Don’t hesitate to apply today!

• Competitive pay
• Health insurance
• Paid vacation and paid holidays
• Professional work environment
• Comprehensive training

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all Customer and Vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance
• Recommend to Customer both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with Customer on the progress of repairs
• Verify the final invoice and inform Customer of all repairs completed
• Complete an active delivery with the Customer

• Communicate effectively with our customers via Phone, Internet or Text
• Check email frequently and respond to customer inquiries immediately
• Maintain great CSI
• Set appointments for our customers and properly outline timelines for repair
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.