Customer Service Coordinator

Job Details:

Job Location:

Aiken SC
- Aiken, SC 29805, Position Type:
Full Time, Education Level: High School Diploma or Equivalent, Salary Range: $45,000.00 - $55,000.00 Salary, Travel Percentage:
None, Job Category:
Customer Service, Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success.

We’re seeking a Customer Service Coordinator to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction.

• Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution.
• Manage order entry, updates, back orders, pricing, and fulfillment tracking.
• Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met.
• Address customer requests, including product inquiries, returns, credit requests, and complaints.
• Process quality and warranty claims and ensure timely resolution.
• Maintain accurate records of customer interactions and account activity.
• Support transportation and logistics coordination to optimize service and costs.
• Balance multiple priorities across phone and email while meeting service and productivity goals.
• Other duties as assigned.

• Must be able to work Monday
  - Friday, 9am - 6pm CST.
• High school diploma or GED required;
  Associate degree preferred.
• Minimum of 1 year of customer service experience strongly preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Professional, solutions-focused approach to problem solving.
• Team-oriented with the ability to collaborate across all levels of the organization.

• Competitive compensation package
• Full Benefits – Medical, Dental, Vision, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization
• Team-oriented culture