IT Support Specialist

Provides computer, printer, and scanner support to RHS employees via telephone, virtual, and in-person assistance
Supports internal desktops, laptops, phones, tablets, conference equipment, printers, scanners, fax machines, and peripheral devices
Responds to help desk tickets, email, and phone requests involving hardware, software, printing, scanning, passwords, and other issues
Schedules and performs preventative maintenance on computers and ancillary equipment
Assists with configuring, installing, maintaining, and repairing PCs, printers, and scanners
Assists with telephone system installation and maintenance
Assists with creating and maintaining employees’ Active Directory and email accounts
Prioritizes emergency calls, determines safety hazards, documents correction methods and procedures
Maintains inventory of stock, tools, test equipment, IT and facility assets
Records work performed and equipment repair history in the ticketing system
Assists with maintaining networks and security while protecting confidentiality, integrity, and availability
Assists the IT Manager with IT-related tasks and projects
Terminates, tests, and troubleshoots copper network cabling and network connections
Performs other duties as directed

Requirements

• Must have a valid driver’s license and reliable vehicle to travel to all other sites as needed
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload
• Intermediate computer literacy, specifically knowledge of Adobe Acrobat DC and Microsoft Office, including Outlook, PowerPoint, Excel, and Word
• Knowledge of internet and cloud-based software
• Problem-solving abilities and ability to generate creative solutions
• Professional communication skills and customer service ability
• Strong organizational skills
• Ability to multitask and work under occasional stress
• High school diploma or equivalent required
• Associate or Bachelor Degree in Computer Science (IT/IS) or similar field preferred
• 2+ years of Information Technology experience required
• Computer Technology Certifications desired
• Medical and/or dental business office experience desired

Core Competencies

Demonstrates expertise in providing technical support for computers, printers, and scanners, while maintaining strong organizational and problem-solving skills. Proficient in managing help desk requests and performing preventative maintenance on IT equipment.

Highest-signal resume keywords

• Technical Support
• Active Directory Management
• Preventative Maintenance
• Customer Service
• Information Technology Experience

ATS Optimization Keywords

Hard Skills

• Computer Support
• Printer Support
• Scanner Support
• Network Troubleshooting
• Hardware Installation
• Software Installation
• Microsoft Office
• Adobe Acrobat DC
• Cloud-Based Software
• Ticketing System Management

Soft Skills

• Problem-Solving
• Professional Communication
• Organizational Skills
• Multitasking
• Customer Service Ability

Certifications & Qualifications

• Computer Technology Certifications

Industry Keywords

• Information Technology
• Medical Office Experience
• Dental Office Experience
• Preventative Maintenance
• IT Security

Tools & Technologies

• Help Desk Software
• Conference Equipment
• Peripheral Devices
• Copper Network Cabling
• IT Asset Management