Medical Practice Administrator

Company Description  Are you looking for a meaningful veterinary career where you can make a real difference- not just for pets and their families, but also in a workplace that truly supports you? Priority Pet Urgent Care is excited to welcome the community to our brand new, state-of-the-art hospital in Aiken! We are open every day from 12 noon until 10 pm to provide accessible urgent care for pets when they need it most.

Our mission is simple: to provide high-quality, easy-to-access veterinary care with a promise that exceptional pet care is our highest priority. But we also believe that the best care starts with a healthy, positive work environment! That's why we're building a team that values:
Well-being alongside excellence
We're looking for individuals who are not only passionate about veterinary medicine but are also committed to nurturing a  positive, respectful, and inclusive culture where everyone can thrive.
Check out more about Priority Pet Urgent Care and our mission by clicking here !
A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager's responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept imately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.
Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures;
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners' orders concerning animal care and treatment.
Ensuring that pet owners' complaints are promptly addressed and resolved.
Preparing employee work schedules and managing the office staff.
Answering telephone calls in a polite and professional manner.
Establish inventory control system to assure adequate stocks of supplies are available. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
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