Security Control Room Officer

We are looking for a customer service officer with superior communication skills and great work ethic to join Titan Security. As the customer service officer, you will work directly with tenants to meet their needs, answer their questions and provide support.

• Greet and assist tenants and visitors, in a friendly and efficient manner, leaving a positive first impression.
• Take ownership of the lobby area to ensure cleanliness and comfort of tenants and visitors.
• Act as a primary resource for tenant and visitor inquiries regarding building related questions.
• Answer internal/external calls and redirect calls to appropriate tenant contact or department.
• Assist with deliveries of meals, packages, etc.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Ability to stand/sit/walk for extended periods of time.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Provide assistance with administrative duties and special projects as needed.

Required Qualifications :

• Must be at least 18 years of age.
• High School diploma or general education degree (GED).
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English.
• Able to meet physical essential functions of the job, which include standing and foot patrols (up to 5 mi per shift), walking up and down stairs, perimeter patrols in increment weather; responsibilities can include lifting 50+ lbs.
• Customer service experience a must: barista, hostess, front desk, receptionist, reservationist, CSR.

• 1 year experience in a customer service, retail, hotel or restaurant position.
• Bi-lingual considered a plus.
• Proficiency with Microsoft Office software.

• $ / hour
• Paid time off and paid holidays.
• Medical and Dental insurance.
• Opportunities for career growth and promotion.
• Skills-enhancing training.

EOE/M/F/D/V