Fitness Attendant

Brief Description

Job Summary: The Fitness Attendant position is responsible for maintaining pristine facility and equipment cleanliness while providing a high level of member service. This position is required to maintain full knowledge of equipment operation and fitness etiquette.

• Greets members and guests with a pleasant attitude and is welcoming to team and membership.
• Informs membership of and promotes all events sponsored by Village Fitness.
• Responds to members and or guests’ questions and concerns professionally, promptly, and courteously.
• Opens and closes the facility when necessary.
• Cleans and details all fitness equipment in studios and on fitness floor.
• Organizes fitness equipment routinely throughout shift.
• Sanitizes small equipment and mats after member use.
• Inspects equipment daily to ensure there are no malfunctions or imperfections.
• Maintains a positive and cheerful attitude with employees, members, and guests.
• Instruct members on proper equipment usage.
• Keeps amenities on fitness floor stocked including water cups, gym wipes, towels, etc.
• Reports any equipment issues to leadership in timely manner.
• Maintains equipment logs and stays up to date on repair statuses.
• Keeps membership informed on repair statuses.
• Enforces member rules and policies in a positive and courteous manner.
• Responds to member emergencies according to emergency training and reports incidents to leadership in timely manner.
• Attends departmental meetings and trainings.
• Issues facility equipment to members as needed (ex. reading trays, headphones, etc.)
• Completes daily checklists according to standard operating procedures.
• Complies with departmental uniform and grooming standards.
• Works effectively as a team with all departmental employees.
• Works variety of shifts, as needed to include nights, weekends and or holidays.
• Complies with company policies and procedures.
• Performs all other duties as assigned.

• Current CPR, AED, First Aid certification or be able to complete within 30 days of employment.
• Ability to read, understand and follow verbal/written instructions.
• Ability to manage a diverse workload and prioritize in a fast-paced environment.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized and able to handle multiple tasks and to deploy resources effectively.
• Must have the willingness to provide exceptional service to members and desire to provide leadership to position the department to achieve the mission.

• Ability to lift up to 50 lbs for 50% of workday.
• Bending and stooping 80% of workday.
• Stands and walks for 95% of workday.