Senior Analyst, Operations; Banking

Senior Analyst, Operations (Everyday Banking) Job Description

Posted Friday, June 19, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human‑centric collaboration with AI‑driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Work‑life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Analyst, Operations (Everyday Banking). Could It Be You?

The Senior Operations Analyst is the strategic visionary and end‑to‑end architect of Quest Bank’s operational processes. This role holds ultimate accountability for the health, efficiency, and continuous improvement of core business workflows. The analyst will bridge the gap between executive strategy and technical execution, ensuring that every automated "Future State" workflow aligns with long‑term business goals, regulatory requirements, and a superior client experience.

Serving as the critical liaison between IT and senior product leadership, they will balance everyday banking activities by navigating the intersection of client experience and technology issues.

As the primary decision‑maker for process design, the Senior Operations Analyst acts as the champion of the "Single Source of Truth" and a client‑centric approach. The ideal candidate must possess a deep understanding of core operations to generate maximum efficiency in payment processing and financial reconciliation, ultimately managing the end‑to‑end role definition required to seamlessly serve a client from initial client service contact to back‑office resolution.

• Strategic Process Governance: Define the long‑term vision for operational processes and ensure alignment with Questbank’s strategic objectives.
• End‑to‑End Process Accountability: Own the design, implementation, and performance of business processes, moving beyond functional translation to full lifecycle management.
• Automation Strategy & Leadership: Lead the transition from manual operations to intelligent, automated systems, ensuring that "Strategic Accuracy" and "Next Best Action" logic are embedded in all technical solutions.
• Stakeholder Management: Act as the key liaison between IT and senior product leadership to negotiate priorities and translate operational needs into high‑level technical roadmaps.
• Change Management: Drive the adoption of new intelligent systems within the Operations Squad, ensuring that comprehensive strategic documentation leads to a culture of continuous improvement.
• Data Integrity & Stewardship: Serve as the final authority on data flow within the Vault Ecosystem, ensuring "Zero Copy" data integrity and the elimination of manual silos.
• Performance Optimization: Establish KPIs and "Future State" benchmarks to measure process effectiveness, prioritizing client‑centric outcomes over traditional product‑based metrics.

So are YOU our next Senior Analyst, Operations (Everyday Banking)? You are if you have…

• Experience: 10+ years of experience in business process management (BPM), operations leadership, or digital…