Operations Specialist

Overview

As an Operations Specialist in Partner Services, National Leasing at National Bank, you'll work in equipment financing. Your detail-oriented approach, solid communication skills, and financing expertise will enhance the client and broker experience.

• Review and audit leasing documentation to ensure compliance with standards and policies.
• Verify lease details and identities through direct communication with lessees.
• Enter and audit lease data accurately in internal systems.
• Resolve broker inquiries and support team coverage to maintain workflow continuity.
• Improve departmental processes and contribute to service excellence.
• Build trust through effective communication and respectful relationships.
• Manage priorities and challenges to achieve positive outcomes and personal growth.

As part of the Operations team, you'll join six colleagues and report to the Section Manager of Partner Services. We handle complex documentation and funding efficiently.

• Post-secondary education in business administration or equivalent relevant work experience is required.
• A minimum of two years of administrative experience is necessary.
• Emphasis is placed on outstanding customer service, effective teamwork, and strong communication skills.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!