Operations Specialist

Position: Operations Specialist )
Overview  As an Operations Specialist in Partner Services, National Leasing at National Bank, you'll work in equipment financing. Your detail-oriented approach, solid communication skills, and financing expertise will enhance the client and broker experience.
Responsibilities   Review and audit leasing documentation to ensure compliance with standards and policies.
Verify lease details and identities through direct communication with lessees.
Enter and audit lease data accurately in internal systems.
Resolve broker inquiries and support team coverage to maintain workflow continuity.
Improve departmental processes and contribute to service excellence.
Build trust through effective communication and respectful relationships.
Manage priorities and challenges to achieve positive outcomes and personal growth.
Team  As part of the Operations team, you'll join six colleagues and report to the Section Manager of Partner Services. We handle complex documentation and funding efficiently.
Prerequisites   Post-secondary education in business administration or equivalent relevant work experience is required.
A minimum of two years of administrative experience is necessary.
Emphasis is placed on outstanding customer service, effective teamwork, and strong communication skills.
Benefits   Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic
Accessibility & Inclusion  We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

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