Concierge Guest Experience Supervisor Forest Park Hotel

Concierge Guest Experience Supervisor, Forest Park Hotel, Jasper, AB

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This is a full‑time seasonal role for Spring/Summer 2026.

• Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
• Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
• Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
• Foster a culture of hospitality, assist in training new front desk team members, and provide hands‑on support.
• Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on‑call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.
• Perform any other duties that support the overall guest experience and hotel operations.

• Proven leadership skills and a passion for coaching and developing employee skills.
• Strong customer focus providing friendly, professional and efficient service.
• Effective problem solving and critical thinking skills.
• Demonstrate high levels of positive energy and a willingness to take on new challenges.
• Ability to thrive and lead in a fast‑paced environment.
• Attention to detail and good communication and listening skills with local and international guests and staff.
• Second language skills highly advantageous.
• Solid knowledge of the products and services.
• Accuracy and efficiency in handling large amounts of cash (CAD and US) and debit/credit transactions under fast‑paced and busy conditions.
• Passion for employee and guest engagement, satisfaction, and safety.
• Excellent organizational and multi‑tasking skills.
• Proficient in MS Office (Word, PowerPoint and Excel required).
• First Aid Training an asset.

The starting wage for this role is $22.00 per hour.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!