Facilitator

Prospect is one of Alberta’s most resourceful and successful not‑for‑profits. We have an exciting new job opportunity within our Calgary employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.

• Plan and coordinate the delivery and implementation of the content of workshop and Art Recruit modules for group-based workshops on pre‑employment topics and adjust and revise materials based on trends
• Facilitate workshops based on defined schedules and demand
• Assist in maintaining an online digital and social media presence
• Analyze success and areas of opportunity for content delivery
• Train other staff on delivery of workshops
• Assess and document learners’ progress and provide feedback
• Able to organize and manage a classroom to make learning fun, easy and meaningful for learners online and in person
• Demonstrate patience and understanding
• Work with other departments, such as Marketing & Communications on branding and consistency of content
• Provide career coaching for clients; assist clients in analyzing and synthesizing career exploration information
• Provide support for in‑person job clubs as required

• Maintain and update client records within the internal database, including detailed notes on client engagement, bootcamp registration and attendance, as well as logging all interactions
• Provide recommendations on next steps for the client, inform the Service Coordinator, and other team members of the recommendation
• Conduct regular research to become a subject matter expert
• Work collaboratively with Service Coordinators, other Facilitators, and Career Advisors; communicate current information to applicable team members on client trends and make recommendations for continued services based on client engagement and needs
• Maintain database of career development tools, websites, and related materials
• Maintain knowledge of community resources and complementary organizations with the ability to direct/refer clients to appropriate sources of information pertaining to basic needs, mental health, employment standards, etc.
• Act as central point of contact and subject matter expert for clients, support networks, referral sources, and internal team members

• Diligently work to ensure thorough understanding of all Prospect’s programs
• Develop measurement system(s) for the program to assess service delivery and contract requirements
• Maintain client information in files, records, stats, and reports
• Monitor client goals and completion of action or service plans; communicate with other staff as necessary
• Support Employment Resource Centre coverage as required
• Comply with company policies/procedures, provincial, privacy and other job‑related legislation
• Champion Prospect’s goals, vision, mission and brand pillars

• Some post‑secondary education in career advising or other equivalent program, 3+ years’ experience in a similar role that is directly related to career development (equivalent combination of education and professional experience will be considered); preference given to those with experience in Adult Learning and Facilitation
• 3+ years’ of pre‑employment and essential skill development expertise including:
  • Resume and cover letter development
  • Interviewing skills including knowing the various techniques used, and the ability to prep clients
• Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms
• Exceptional oral communication, teamwork, and interpersonal skills including the ability to build relationships, engage, counsel, motivate, coach, and collaborate with a variety of internal and external stakeholders
• Knowledge of, and experience using, career exploration tools and websites, with the ability to assist clients in synthesizing and analyzing information to develop realistic action plans and job targets
• Experience accessing local labour market information and tools
• Exposure to various legislation such as: OH&S, Human Rights, and Employment Standards, with exposure to corporate…