General Manager for Operations

Position: TotalComm General Manager for Operations
Lead Total Comm as the General Manager for Operations, ensuring seamless execution and customer satisfaction across teams. This role focuses on operational maturity and driving team success.

You will oversee Sales, Customer Care, and Support teams, implementing a high-accountability culture that thrives on trust and collaboration. As a leader reporting to ownership, your mission will be translating strategic business plans into daily operational actions that align teams with the company's growth objectives.

Key Responsibilities:

• Serve as the key leader for customer-facing teams

• Foster a culture of clarity and accountability

• Address operational gaps and implement improvements

• Ensure effective sales processes and customer transitions

• Monitor service performance and customer experience metrics

Requirements:

• 5+ years of leadership in operations or management roles

• Proven track record with sales and service teams

• Strong skills in people leadership and coaching

• Ability to operate effectively between strategy and execution

• Familiarity with CRM/PSA tools preferred

Drive operational success and enhance the customer journey at Total Comm through effective people leadership.
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