Coordinator, Volunteer Services; CDR-DB- Bethany Didsbury

About the Role

This position reports to the Volunteer Services Manager and is accountable for providing outstanding communication and support to the day‑to‑day coordination and administration of volunteers and the volunteer program at assigned Bethany sites.

• Promotes service excellence and supports residents’ care through the provision of quality and responsive volunteer services.
• Promotes active interaction of volunteers with other departments and employees to ensure volunteers are aware of and meet employee and resident expectations.
• Liaises with volunteers and reports problems and issues directly to Site Administrator/Volunteer Services Manager.
• Completes files on all volunteers, ensuring files contain orientation checklists and all mandatory documentation.
• Ensures all education sessions are completed and documented.
• Maintains files, including a current volunteer telephone, mailing and email list.
• Ensures volunteers record hours on Volunteer Management Software and submits quarterly reports, recording and reporting relevant statistics to the Site Administrator/Volunteer Services Manager.
• Maintains accurate information on volunteer files/database and secure storage of confidential information/files.
• Enables a high‑performing volunteer culture through recruiting, developing and supporting volunteers.
• Assesses needs for volunteers and plans accordingly.
• Collaborates with the volunteer services team to develop position descriptions.
• Recruits, onboarded and schedules volunteers as needed.
• Ensures volunteers comply with all policies, procedures and standards of conduct of the organization and the volunteer program.
• Identifies volunteer education needs and implements training programs in collaboration with the Volunteer Services Team.
• Liaises with contacts in other organizations and agencies to increase awareness and exposure of the volunteer program and volunteer opportunities.

• Post‑Secondary Degree/Diploma in volunteer program administration, human resources management or related field.
• Experience in a supervisory role.
• Minimum two (2) years coordinating volunteer programs.
• Experience as a volunteer preferred.
• An equivalent combination of education and experience may be considered.
• Knowledge of dementia and long‑term care settings an asset.
• Excellent observation, communication and problem‑solving skills.

• Location:
  
  Didsbury, Alberta
• Site:
  Bethany Didsbury
• Address: 1201 15 Ave, Didsbury, AB T0M 0W0
• Classification:
  Coordinator, Volunteer Services (CDR-DB35-001) – Bethany Didsbury
• FTE: 0.40
• Time Type:
  Part time
• Shift & Hours of Work:
  Days (0800‑1615)
• Shift per Cycle: 2 days per week
• Position
  
  Start Date:
  
  2026‑05‑15

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).