Relationship Associate

Relationship Associate – Floor Planning

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. The role involves providing financing (floor planning) for independent auto dealers, driving customer experience and organic growth opportunities.

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance‑related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.

• Two years of experience in customer‑facing, sales, or sales support roles.
• A valid Class 5 driver's license with reliable transportation.
• Ability and desire to frequently travel within your market to support our current and prospective customer base.
• Desire and experience working in a multi‑faceted environment, effectively managing multiple tasks with strong focus on productivity and adaptation.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously as well as part of a team.
• High level of accountability toward local goals and business targets.

• Previous auto industry experience.
• Experience with Google Workspace, Salesforce, and Tableau.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401(k) (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

OPENLANE is an equal opportunity employer and a drug‑free workplace.