Relationship Associate

Relationship Associate

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. The role involves providing financing (floor planning) for independent auto dealers, driving a positive customer experience, and identifying organic growth opportunities.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

• Focused on elevating relationships: you believe integrity and honesty build long‑lasting relationships and celebrate customers’ wins.
• Powered by passion: you are obsessed with customer service and help dealers realize their unlimited potential.
• Vision‑driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement.
• Dedicated: you have an unwavering people‑first commitment to ensure success and provide support to customers and team.

• Develop an understanding of customer needs using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth through focused performance-related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.

• Two years of experience in customer‑facing, sales, or sales support roles.
• A valid Class 5 driver’s license with reliable and dedicated transportation.
• Ability and desire to frequently travel within your market to support current and prospective customers.
• Experience working in a multi‑faceted environment, effectively managing multiple tasks with a strong focus on productivity and adaptability.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously when needed as well as part of a team.
• High level of accountability toward local goals and business targets.

• Previous auto industry experience
• Experience with Google Workspace, Salesforce, and Tableau