Relationship Associate

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow so they can focus on building their business. AFC’s solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

Learn more about AFC, here:

• Elevating Relationships – we connect deeply with our customers, celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion – we believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
• Vision‑Driven – we look ahead to the bigger picture so our customers can be prepared, after all, their success is our destination.
• Dedicated to You – we demonstrate value and appreciation by recognizing and validating each other’s efforts and stand committed to the success of our customers.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer‑paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

A Relationship Associate who has experience managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will help the small, local team provide floor‑planning financing for independent auto dealers and drive a positive customer experience while identifying organic growth opportunities.

Minimum experience:

two years in customer‑facing roles and one year in sales or sales support.

• Focused on Elevating Relationships – you believe integrity and honesty build long‑lasting relationships; you connect with customers and peers, celebrating wins and supporting struggles.
• Powered by Passion – you are obsessed with customer service and helping our customers realize their unlimited potential, understanding that dealer success relies on your perseverance.
• Vision‑Driven – you understand current and future customer needs, and are dedicated to continuous improvement, making it easier for customers to do business and preparing for what comes next.
• Dedicated – you have an unwavering people‑first commitment to ensure success and provide support to your customers and team.

• Develop an understanding of customer needs using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth through focused performance‑related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Drive recent growth opportunities for existing accounts.

• Two years of experience in customer‑facing, sales, or sales support roles.
• A valid Class 5 driver's license with reliable transportation.
• Willingness and ability to travel within your market to support current and prospective customers.
• Desire and experience working in a multi‑faceted environment, managing multiple tasks with strong productivity and adaptability.
• Ability to use and understand technology such as mobile applications and software.
• Ability to work independently and autonomously while being a team player.
• High level of accountability toward local goals and business targets.

• Previous auto industry experience.
• Experience with Google Workspace, Salesforce, and Tableau.