Multifunctional Network Maintenance Operative

Scottish Water is looking for a Multifunctional Network Maintenance Operative to join its Customer Service Delivery team in Shetland, maintaining essential water and wastewater infrastructure.

This position would suit someone with practical maintenance skills who enjoys working outdoors, solving problems and helping ensure communities receive reliable water and wastewater services.

• Respond to problems affecting water supplies and network infrastructure.
• Carry out repairs to burst water mains and damaged pipework.
• Undertake excavations and reinstatement work following repairs.
• Complete routine maintenance across the water network.
• Support maintenance activities on wastewater infrastructure and pumping stations.
• Investigate operational problems and identify appropriate solutions.
• Work with colleagues to restore services and minimise disruption to customers.
• Keep customers informed about maintenance work and service interruptions.
• Communicate with internal teams, contractors and other stakeholders.
• Complete operational reports and maintain accurate work records.
• Follow Scottish Water procedures and safe systems of work.
• Comply with relevant health and safety requirements, including Chapter 8 and New Roads and Street Works Act procedures.
• Carry out safety checks on vehicles, small plant and equipment.
• Support general ground maintenance and other practical operational activities.
• Participate in emergency response arrangements to maintain essential services.

• Full time position based in Shetland.
• Participation in a 1 in 4 standby rota is required.
• The standby rota provides emergency cover outside normal working hours.
• Scottish Water operates essential services throughout the year, including weekends and public holidays.
• Standby payments, call out payments and overtime arrangements apply.

• A full, valid UK driving licence.
• Practical maintenance skills and a willingness to work outdoors.
• Ability to work independently and as part of a team.
• Good problem solving skills and the confidence to take responsibility for tasks.
• Good communication skills when dealing with customers and colleagues.
• Basic computer skills and the ability to complete written reports.
• A responsible approach to health and safety.
• Basic ground maintenance skills.
• Ability to follow operational procedures and safe working practices.
• Willingness to participate in an emergency standby rota.
• Previous experience in water or wastewater network maintenance would be advantageous.
• Knowledge of sewer and water infrastructure would be beneficial.
• Understanding of site safety requirements, including HPJ and confined space working, would be desirable.
• An HGV licence, trailer towing qualification, Driver CPC or excavator qualification would be advantageous but is not essential.
• Applicants must be willing to complete the employer’s required screening and checks.
• Employees must be Scottish taxpayers and have a home address in Scotland, or commit to relocating within three months of joining.

• Starting salary of £31,640 per annum.
• Performance related salary progression up to £36,460.
• Additional standby retainer payments.
• Call out payments for emergency work.
• Overtime paid at time and a half.
• 38 days annual leave, including public holidays.
• Option to purchase up to five additional days of annual leave.
• Paid time off for volunteering.
• Flexible working arrangements.
• Family friendly maternity, adoption and parental leave policies.
• Company pension scheme.
• Life assurance.
• Annual company bonus.
• SW Splash employee benefits and discount programme.
• Opportunity to develop practical skills within Scotland’s essential water infrastructure services.

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