Account manager

3PL Account Manager

Pro Shipper Fulfillment

Location: Ajax, ON

Job Type: Full-Time, Permanent

Pay: $55,000.00 - $65,000.00 per year

Full-time, permanent position located on site in Ajax, ON. Pays between $55,000 and $65,000 per year.

• Primary owner of client relationships after the sale is closed.
• Full ownership of the account from onboarding, setup, ongoing support, optimization, and growth.
• Client’s main point of contact and internal advocate, working closely with Warehouse Operations, IT/WMS, Sales, and Leadership to ensure success.
• Take over all new clients post-sale and lead onboarding, setup, and go‑live.
• Act as the primary point of contact for assigned client accounts.
• Build strong, long‑term, trust‑based relationships with clients.
• Ensure client satisfaction, retention, and long‑term success.
• Triage incoming client requests and issues.
• Coordinate internally with warehouse, IT, and sales to resolve issues efficiently.
• Proactively communicate updates, solutions, and improvements to clients.
• Maintain a calm, professional, solution‑oriented approach under pressure.
• Identify upsell and expansion opportunities (higher volumes, new services, value‑added services).
• Help clients improve shipping performance, costs, and scalability.
• Partner with Sales when expansion or contract changes are needed.
• Think like a growth advisor, not just a service provider.
• Schedule regular check‑ins with all assigned clients.
• Review performance, satisfaction, and upcoming growth plans.
• Identify risks early and act before issues escalate.
• Build a scalable, proactive customer care framework (not reactive firefighting).
• Serve as the voice of the client internally.
• Help improve SOPs, onboarding processes, and communication workflows.
• Document recurring issues and help drive long‑term fixes.

Clients feel supported, heard, and confident in Pro Shipper.

Smooth onboarding and clean handoffs from Sales.

Reduced reactive support issues through proactive management.

Strong client retention and account growth.

Clear communication between clients and internal teams.

Pro Shipper is a fast‑growing 3PL fulfillment company helping eCommerce brands scale with accurate, fast, and reliable fulfillment across Canada and the U.S. We do not just ship orders; we protect marketplace account health, prevent costly errors, and actively help our clients grow.

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On‑site parking