Manager-Outbound Tourism

Job Summary

Promoting and selling holiday travel products and handling leisure-related tasks to ensure company profitability and target achievement.

• Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.
• Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.
• Develop partnerships with tourism boards and local attractions to enhance package appeal and value.
• Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.
• Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.
• Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.
• Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.
• Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.
• Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.
• Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.
• Develop marketing strategies to promote and sell all products and services.
• Assist travel consultants on holiday packages and seek management assistance and guidance by reporting any issues.

• Bachelor's degree in Tourism Management, Business Administration, or a related field, with a strong academic record.
• 10 years of experience in a managerial role in travel management, sales, or related roles, showcasing a proven track record of success.
• Industry certifications such as IATA or similar, indicating a commitment to professional development and expertise.
• Experience in managing complex travel itineraries and vendor relationships, with a strong focus on customer satisfaction.
• Strong organizational skills with attention to detail, ensuring flawless execution of holiday planning.
• Exceptional interpersonal skills, with the ability to build relationships and resolve issues effectively.
• Creative problem‑solving abilities, allowing quick adaptation to changes and unexpected challenges.
• Strong analytical skills with the ability to interpret market trends and customer preferences for strategic planning.
• Bilingual proficiency in English and another language preferred, enhancing communication with diverse clients.
• Computer literacy in MS Office and Windows.
• UAE driving licence is mandatory.