Outlet Manager - Dining

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

At Fairmont Hotels & Resorts, we create unforgettable dining experiences through exceptional service, thoughtful leadership, and attention to detail. Our All Day Dining outlet is a key touchpoint for guests, and the Outlet Manager plays a vital role in delivering consistent excellence.

The Outlet Manager – All Day Dining is responsible for the overall operation, performance, and guest experience of the outlet. This role leads the service team, ensures operational excellence, drives revenue, and upholds Fairmont and Accor brand standards at all times.

• Lead and manage the daily operations of the All Day Dining outlet
• Ensure exceptional guest experience through personalized and proactive service
• Recruit, train, develop, and motivate the service team in line with Fairmont values
• Prepare duty rosters, manage attendance, and control labor costs
• Monitor quality, service standards, hygiene, and cleanliness across the outlet
• Drive revenue through upselling, promotions, and guest engagement
• Handle guest feedback and complaints professionally and promptly
• Ensure compliance with food safety, health, and safety regulations
• Collaborate closely with Culinary, Stewarding, and other departments
• Manage inventory, cost control, and operational expenses
• Implement Accor initiatives, brand standards, and SOPs

• Qualifications & Experience — Minimum 3–5 years of experience in Food & Beverage, with at least 1–2 years in a managerial role
• Luxury hotel or international brand experience preferred
• Strong operational knowledge of All Day Dining concepts
• Experience in managing large teams and high-volume operations
• Your Skills & Competencies — Strong leadership and people management skills
• Guest-centric mindset with excellent service recovery skills
• Financial acumen, including labor and cost control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, multicultural environment
• Flexible with working hours, including weekends and public holidays

Our commitment to Diversity & Inclusion
:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.