In-Room Dining Team Leader

Company Description

Fairmont Ajman is a beachfront 5‑star hotel located in Ajman, just 30 minutes from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world‑class service.

As an In‑Room Dining (IRD) Team Leader, you will supervise daily in‑room dining operations, ensuring exceptional service standards, efficiency and guest satisfaction. This role leads the order‑taking and service team, coordinates closely with the kitchen and ensures timely and accurate delivery of food and beverage orders to guest rooms.

• Supervise and coordinate the daily operations of the in‑room dining team.
• Ensure all guest calls are answered promptly and professionally according to brand standards.
• Monitor order accuracy, preparation times, and delivery standards.
• Conduct daily briefings and support training of team members.
• Ensure proper setup, presentation, and delivery of in‑room dining orders.
• Handle guest feedback, complaints, and special requests efficiently and professionally.
• Coordinate closely with the kitchen and other departments to ensure smooth service flow.
• Ensure accurate posting of charges and billing to guest accounts.
• Monitor inventory levels of in‑room dining equipment and supplies.
• Maintain cleanliness, hygiene, and safety standards in compliance with hotel policies.
• Assist with scheduling, shift planning, and performance monitoring of team members.
• Lead by example, demonstrating professionalism and strong guest engagement.

• Diploma in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in Food & Beverage service, preferably in in‑room dining.
• Previous supervisory or team leader experience is an advantage.
• Strong knowledge of food and beverage service standards.
• Excellent communication and leadership skills.
• Proficiency in POS systems and basic computer skills.
• Strong organizational and problem‑solving abilities.
• Ability to work under pressure in a fast‑paced environment.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We welcome each and everyone and respect their differences by giving priority only to skills and abilities in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

If you have specific needs, please let us know so we can accommodate you.

Role Level: Mid‑Level
Work Type:
Full‑Time
Country:
United Arab Emirates
City:
Ajman