Learning And Development Specialist

Role & Responsibilities

• Performance Management Oversight:
  • Develop and implement performance management policies and procedures.
  • Facilitate the performance review process, including goal setting, ongoing feedback, and appraisals.
  • Train managers and employees in performance management best practices.
  • Ensure consistent and fair performance evaluations across departments.
  • Identify high performers and areas for improvement, recommend appropriate development plans.
• Training & Development:
  • Identify training needs through skill matrix, employee feedback, and organizational goals.
  • Design and deliver effective training programs, workshops, and e‑learning modules.
  • Coordinate with department heads to develop tailored training initiatives.
  • Monitor and evaluate the effectiveness of training programs and make improvements as needed.
  • Sales training for sales team and soft‑skills training for office staff.
  • HSE training / ISO documentation & training.
  • Maintain training records and report on training metrics.
• Employee Development & Engagement:
  • Promote a culture of learning and development.
  • Support career development initiatives and succession planning.
  • Assist in coaching and mentoring managers and employees.
  • Training for customer‑centric approaches from all departments.
• Compliance & Reporting:
  • Ensure training and performance management practices comply with legal and organizational standards.
  • Prepare reports and dashboards for senior management on training and performance metrics.
• Leadership and influence
• Strategic thinking
• Organizational skills
• Problem‑solving and decision‑making
• Adaptability and resilience
• Strong ethical standards and confidentiality

• Masters in human resources, Business Administration, or related field.
• Proven experience (12+ years) in Training & Development and Performance Management roles.
• Strong knowledge of learning and development strategies, performance appraisal systems, and HR best practices.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to analyze training and performance data to inform decision‑making.
• Presentation skills, MS Office, PPT.
• Good vocabulary in English language.
• Excellent communication skills in English & Hindi.
• Proficiency in HRIS and LMS platforms.