More jobs:
Job Description & How to Apply Below
Responsibilities
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Supervise daily activities of contact center agents to ensure high-quality service delivery.
- Monitor team performance against KPIs.
- Conduct regular coaching feedback sessions and performance reviews.
- Address escalated customer issues and ensure resolution in a timely and professional manner.
- Support workforce management by overseeing schedules, adherence, and real-time monitoring.
- Collaborate with QA and Training teams to identify skills gaps and coordinate upskilling initiatives.
- Prepare performance reports and provide insights to management for continuous improvement.
- Foster a positive team environment that encourages accountability, motivation, and professional development.
- High school diploma or equivalent required;
Bachelor's degree preferred. - Strong leadership, communication, and interpersonal skills.
- Proficient in using contact center systems and tools (e.g., CRM, telephony, WFM software).
- Ability to analyze data, identify trends, and make data-driven decisions.
- Flexible and able to adapt to changing business needs.
- 2+ years of experience in a contact center environment, with at least 1 year in a supervisory or leadership role.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×