Operations Manager - E-Commerce

JOB TITLE

Manager - Operations | MAF Retail | Hypermarket UAE

The Operation Manager is responsible for managing the day-to-day execution of the company’s E-Commerce Operations, which includes operation management, monitoring picking rates, marshalling, and dispatch. He/She should keep the team motivated and drive them to increase the efficiency and work towards the organizational goals. Also, liaise with the store and make sure that the customers are fully satisfied with the online service in terms of on-time delivery, freshness, quality and fulfillment of their order, coordinate with HO all the necessary measures and actions taken to ensure P&L is aligned with the budget.

• Manage all e-commerce fulfilment operation centres including coordination with last mile team.
• Ensure all orders are being delivered on time and handed over to last mile team on time.
• Monitor and assure proper arrangement of all dark stores and stock adequacy.
• Ensure coordination of operations team, commercial team, IT, HO E-merchandise team, and HO Services team.
• Manage the e-commerce operations in compliance with policies established by CRF Majid Al Futtaim.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Ensure the implementation of the performance management process.
• Monitor attendance, disciplinary actions as well as performance measures.
• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide input on the development of annual budget.

• Bachelor’s degree in E
  - Commerce or Business Administration.
• 5 to 8 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience.
• Retail experience is a plus.