Advanced Distribution Associate - OH Meter Services - Akron Fairlawn

Overview

First Energy is a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with Ohio Edison Company, a subsidiary of First Energy Corp. Location – Akron, Fairlawn.

• Demonstrates a solid commitment to safety.
• Performs various clerical and administrative duties including but not limited to timekeeping, telephone reception, sorting and distributing mail.
• Capable of performing basic correspondence and reports utilizing Microsoft Office Products and SAP.
• Maintains filing and record systems associated with the Operations Services Section.
• Maintains appointment calendars, meeting schedules and travel arrangements when necessary.
• After training, must be able to perform the following duties in SAP: process and/or record expense accounts, credit card accounts, timesheets, invoices for payment, requisitions for office supplies etc.
• Demonstrates sound internal and external customer service.
• Builds relationships and credibility across the organization.
• Increases understanding of customer expectations.
• Use effective communication skills with good judgment.
• Participate in the storm process and be available to work extended hours as needed.
• Performs other duties as assigned.

• Must have high school diploma or GED.
• Must pass the Company’s SASS test.
• Must have ability to deliver quality, accurate work within established deadlines; ability to work in a fast-paced environment.
• Work effectively in a team environment.
• Demonstrate strong organizational skills and the ability to prioritize work load.
• Excellent customer service skills.
• Able to handle confidential information.
• Proficient in Microsoft Office Suite.
• Minimum 4-7 years related work experience in an equivalent position.

• Primary responsibilities for various complex administrative assignments, judgement, and well-developed knowledge and skills.
• Increases understanding of customer expectations and improves job skills.
• Resolve customer issues and requests in a prompt, courteous, and professional manner.
• Work with minimal supervision and direction.
• Independently anticipates and meets internal/external customer needs.

• Minimum 7-10 years of related work experience in the Distribution Associate position or in other equivalent position.
• Demonstrate competence in performing all assigned duties with minimal supervision and direction.
• Full competency and proficiency in all respective assigned duties.
• High proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrates a questioning attitude to continue to learn, produce results, and strengthens existing relationships.
• Ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.

• Multifunctional breadth and depth, and a high level of administrative knowledge and technical expertise.
• Possesses a strong background in personal computer technology (Microsoft Office, Power Point, Excel).
• Proactively works to ensure knowledge is transferred to others.

• Minimum of 10 years of related work experience in the Advanced Distribution Associate position or equivalent.
• Must demonstrate a thorough knowledge and understanding of the various products and services provided.
• Ability to deal with the most complex and difficult administrative processes and assignments.
• Must provide the highest level of administrative support required and may, on a periodic or regular basis, serve…