Account Manager Akron, OH

Account Manager

We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track.

Responsibilities:

• Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time.
• Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy.
• Coordinate with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion.
• Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up.
• Support account activity for high-volume retail partners
• Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices.
• Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week.
• Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations.