Customer Support Specialist; AP- NE Region

Customer Support Specialist (AP1) - NE Region

Organization:
Opportunities for Ohioans with Disabilities

Agency Contact Name and Information:
Patrick Flynn, OOD.Talent Acquisitiono.gov

Work Location:

Akron BSVI/BVR 172 S Broadway Street Suite 404 Akron

Primary

Location:

United States of America-OHIO-Summit County-Akron

Compensation: $22.59/hour (unless required by legislation)

Schedule:

Full-time

Work Hours:

8:00AM - 5:00PM M-F

Classified Indicator:
Classified

Union: OCSEA

Primary Job Skill:
Administrative Support/Services

Technical

Skills:

Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional

Professional

Skills:

Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication

Agency Overview:
Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website o.gov.

Job Description:

Customer Support Specialist (CSS) Position Overview Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies.

If you are ready to make a positive impact and support our mission, we would love to hear from you!

Customer Support Specialist Duties

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist Delivers excellent customer service. Is time-efficient, organized, and quality-driven. Has the ability to multi-task. Displays excellent communication skills. Works well in a team environment. Effectively utilizes office technology and tools.

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

Classification:
Administrative Professional 1 Bureau of Vocational Rehabilitation

Pay Information Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Location Requirements This position is required to be in office 5 days a week. Reporting details will be provided by the supervisor before the start date. Employees must reside at a…