Billing Coordinator

The Sales Operations Billing Coordinator will assist the Sales Operations Manager to help oversee the daily operations of all drop shipment orders. This position will collaborate cross-functionally with all departments, to ensure SD/OD integrity, from order entry to customer invoice. The successful candidate will demonstrate sound business acumen and mastery of all internal processes.

• Interact with customer service, Sales Support and sales teams confirming details of drop shipment orders
• Work in a consultative manner with both sales and suppliers and foster a cohesive environment within the Sales Operations team and across multiple departments
• Respond to phone calls and emails in a professional manner and in timely fashion
• Coordinate with Sales/Supplier on shipments and delivery, escalating urgencies based on order dynamics
• Management of order-related data-integrity checks
• Help spot trends, identify opportunities and troubleshooting issues to prevent recurrence
• Manage mtspayables/designated inbox
• Process receipts for inventory shipped directly from the vendor to the customer ("drop shipments"). Ensure accuracy in inventory receipting as well as customer invoicing.
• Research, investigate, understand and resolve billing discrepancies in a timely manner, ensuring payments are made to discount vendors
• Request invoice copies, revisions, credits as needed from the supplier
• Create and maintain tracker for credits due/credits received for supplier payments and customer returns
• Maintain tracking of the discrepancies to ensure timely resolution. Collaborate with Category Management and other appropriate parties on supplier contract updates
• Process receipts for inventory shipped directly from the vendor to the customer ("drop shipments"). Ensure accuracy in inventory receipting as well as customer invoicing.
• Apply KPI reporting and analysis to bring transparency to invoice processing status and identify backlog trends requiring action
• Be the first resource for lower levels to seek instruction/assistance without taking the issue up to the manager
• All other duties as assigned

• Excellent written and verbal communication skills, Myers product knowledge and industry knowledge, technical ability to advise sales and customer base
• Proven ability to complete reporting, analysis, summarize and communicate overviews and action plans to audiences at all levels
• Ability to adapt to a fast-paced environment with rapidly changing circumstances
• Must be detail oriented with a strong analytical ability
• Proficient in Excel, responsible for designing spreadsheets, analyzing data, and providing insight that drives business growth

• Computer proficiency with Microsoft Office products
• JD Edwards experience, preferred

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms.