Customer Policy & Solutions Business Analyst

Job Title

This position sits within the Customer Programs & Solutions organization and supports the design, regulatory approval, implementation planning, and evolution of customer-facing energy programs aligned with the energy transition.

Responsibilities include:

• Support the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, VPP, and emerging technologies.
• Conduct business‑specific and strategic research; analyze and synthesize qualitative and quantitative information; interpret results; and translate findings into clear recommendations and deliverables.
• Support development of regulatory filings and associated materials (e.g., testimony, exhibits, work papers, discovery responses, comments, presentations), coordinating inputs across internal partners.
• Support cost‑benefit analysis and economic assessments, including building conceptual frameworks, reviewing consultant‑prepared analyses, validating assumptions, and translating results into regulatory‑ready narratives.
• Support program funding, budget development, and recoverability strategies, including familiarity with rate structures, riders/trackers, pilots, and rate design fundamentals as they relate to program design and cost recovery.
• Lead or support discrete project‑based work streams: build and maintain workplans, coordinate timelines and dependencies, track deliverables, and support on‑time, high‑quality submissions.
• Collaborate across cross‑functional and matrixed teams (Legal, Rates, Engineering, Operations, Finance, IT, Program Delivery, vendors, and external partners) to advance program objectives.
• Support vendor and partner coordination related to program development, analysis, evaluation/EM&V planning, compliance, and performance reporting.
• Develop and maintain program documentation (e.g., requirements, process maps, implementation plans, risk logs, decision records) and identify opportunities to improve processes, controls, and repeatability.
• Conduct benchmarking of peer utilities and industry programs to identify best practices, performance metrics, cost drivers, and regulatory approaches that inform program design and regulatory positioning.
• Represent the Company’s interests in internal and external working groups, stakeholder forums, and collaborative processes, consistent with established Company positions and guidance.
• Contribute effectively in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents.

Qualifications include:

• Two year degree in Business, Finance, Accounting, Economics, Engineering or a related discipline is preferred, along with a minimum of 4 years related work experience.
• In lieu of a degree, a minimum of 7 years of direct, related experience will be considered.
• Demonstrated ability to conduct research, analyze data, interpret results, and provide sound recommendations.
• Strong organizational and written communication skills; ability to prepare clear materials for internal and external audiences.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and comfort learning additional tools/systems.
• Ability to work effectively across cross‑functional, distributed, and matrixed organizations.
• Ability to manage multiple priorities across jurisdictions, balancing differing timelines, policy objectives, and stakeholder considerations.
• Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholder‑facing materials.
• Demonstrated commitment to safety and to First Energy values and behaviors.
• Comfort operating in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements.

Preferred/Differentiating

Experience:

• Experience with EV infrastructure programs (light‑duty, medium/heavy‑duty, and specialty use cases such as electric school buses).
• Experience engaging with state regulatory commissions (e.g., MD PSC, NJ BPU) including work groups, stakeholder processes, and discovery support.
• Experience supporting regulatory proceedings, including…