Advanced Business Analyst - Regulated Commodity Operations and Compliance - Akron FirstEnergy Headquarters

Associate Business Analyst/Business Analyst/Advanced Business Analyst First Energy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This position offers the opportunity to be a key member of the First Energy Remittance Processing and Controls Operations, assisting with defined payment platforms and the creativity to enhance the operations to effectively meet financial, operational, and compliance objectives. The Remittance and Processing Controls group is also responsible for ensuring customer satisfaction and payment efficiencies related to all payment channels impacting Customer Service.

Working in Regulated Settlements provides an opportunity to learn about the PJM energy and capacity market as well as how retail shopping impacts utility operations. In this role, the selected candidate will interact with PJM and third-party suppliers; learn how wholesale settlement functions influence activity at PJM; and understand. how certain changes in federal and state regulations impact our Company.

Regulated Settlements interacts routinely with team members from Customer Care, Regulated Commodity Sourcing, FERC & RTO Technical Support, RTO Energy Transactions, Metering & Support Systems, Rates & Regulatory Affairs, and Information Technology. We also participate as members of the PJM Market Settlements and PJM Demand Response subcommittees.

• Prepare and submit accurate and timely energy, capacity, and transmission data to PJM on a daily, monthly, and annual basis.
• Query, validate, analyze, and organize large amounts of data into meaningful results.
• Prepare and validate weekly, monthly, and annual reports for internal / external sources.
• Utilize various mathematical principles such as regression equations and algebra.
• Assist with key projects and implement improvement initiatives related to processing and analyzing customer energy data and resolving data discrepancies.
• Understand concepts related to operating in Regional Transmission Organization and electric industry principles such as PJM energy and capacity markets, demand response, energy efficiency, customer choice, and customer electric use patterns.
• Coordinate and participate in meetings with various internal departments regarding metering and supplier data information.
• Keep sensitive customer information secured.
• Demonstrate commitment to all aspects of safety and the Company’s diversity and inclusion principles.
• Provide a high level of customer service and responsiveness while building relationships and credibility across the organization.
• Conduct business specific research, interpret results, and make recommendations.
• Consistently anticipate and deliver against a defined action plan.
• Contribute to solutions by taking initiative to develop alternatives and recommendations.

An employee hired at the Advanced Business Analyst, Senior Business Analyst or Staff Business Analyst level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner. Further, the Advanced Business…