Customer Service Representative

Join Our Team as a Customer Service Representative at Oak Tree Veterinary Hospital

Are you a friendly, detail-oriented communicator who loves helping people and pets? In this role, you’ll be the first point of contact for pet families. The role includes answering phone calls, scheduling same-day and flexible appointments, processing medication and food refills, and ensuring every client leaves confident in our compassionate, stress-free care.

This position requires exceptional multitasking abilities; knowledge of veterinary services, products, and procedures; strong communication skills; and a passion for providing excellent client service.

• Provide clients with exceptional client service
• Open and close the hospital as directed
• Welcome clients and patients
• Answer incoming telephone calls
• Schedule appointments and answer client questions about basic veterinary care
• Manage credit card and cash payments
• Maintain accurate electronic client/patient medical and transaction records
• Educate clients on products, vaccine protocols, treatments, and procedures
• Clean and maintain the lobby
• Handle emergencies according to hospital policies
• Filling in for other areas and performing other tasks/functions as needed
• Good interpersonal skills, communication, and customer service skills
• Professional and polished demeanor and appearance
• Ability to educate clients on preventatives, injectables, vaccines, etc.
• Basic computer literacy and familiarity with Microsoft Outlook
• Must be eager to learn new skills and receptive to coaching
• Experience using Ezy-Vet Practice Management Software is a plus
• 5 years of proven customer support experience or 2 years of relevant experience in a vet clinic
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Willingness to work flexible hours, including evenings and every other Saturday
• Passion for animals and dedication to providing exceptional client care
• High school diploma
• Professional attitude and appearance
• Ability to work in a fast-paced environment
• Must be compassionate
• Basic understanding of veterinary terminology (preferred)
• Knowledge of common pet care needs and vaccinations (helpful)
• Familiarity with appointment scheduling and phone etiquette
• Ability to sit, stand, and walk for extended periods
• May need to lift up to 25 lbs. occasionally
• Comfortable being around animals (cats, dogs, sometimes exotic pets)
• Full-time (35–40 hours) available
• Must be able to work morning, afternoon, evening, and weekend shifts
• Must be able to work extended hours when needed
• 401(k) with matching
• Flexible scheduling after the probationary period
• Health insurance
• PTO benefits offered after the 1st anniversary
• Paid holidays after the probationary period

Pay: $16–$20/hour (based on experience and qualifications)

We offer competitive pay based on experience and qualifications, along with opportunities for career growth and development within our organization.

1794 S Taylor Rd
Cleveland Heights, OH 44118

Outpatient / Pharmacy and Pet Food Pickup / Surgery and Hospital Admission / Imaging / Therapy Laser / Saturday Appointments / Pet Food Pickup after 5pm

Monday - Thursday: 8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday: 8:00am - 1:00pm
Sunday:
Closed