Customer Service Representative

Key Responsibilities

• Serve as the primary contact for customer inquiries related to orders, pricing, lead times, and product availability
• Process customer orders accurately through the ERP system and ensure timely follow-up
• Coordinate with production, scheduling, shipping, and sales teams to meet customer requirements
• Communicate order status updates, delays, or changes proactively to customers
• Resolve customer concerns, discrepancies, and service issues in a professional and timely manner
• Maintain accurate customer records, order documentation, and correspondence
• Support continuous improvement efforts related to customer service processes
• Assist with quoting, invoicing questions, and basic account management as needed
• Adhere to company quality standards, safety policies, and operational procedures

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of customer service experience, preferably in manufacturing, industrial, or B2B environments
• Experience working with ERP/MRP systems and Microsoft Office (Excel, Outlook, Word)
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• Detail-oriented with strong problem-solving skills
• Comfortable working onsite and collaborating cross-functionally

• Experience in industrial manufacturing, distribution, or supply chain environments
• Familiarity with order management, production scheduling, or logistics coordination
• Customer-focused mindset with a proactive approach to issue resolution
• Onsite role based in Akron, Ohio
• Office setting within a manufacturing facility
• Regular interaction with production, warehouse, and shipping teams