Facility Coordinator Mid Shift
Job in
Akron, Summit County, Ohio, 44329, USA
Listed on 2026-05-20
Listing for:
Pleasant Valley Corporation
Part Time
position Listed on 2026-05-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
Facility Coordinator Job Purpose
A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.
ShiftMon – Fri | 11:30am – 8pm
Work LocationOnsite – Medina, OH
DivisionFacilities Management
TeamFacilities Management
Reports ToAssistant Emergency Services Manager
Benefits- Exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement
- Client Response and Issue Resolution
:
Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle. - Vendor Management
:
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. - Work Order Management
:
Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day. - Communication and Documentation
:
Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. - Process Adherence and Performance Monitoring
:
Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.
- One to three years of related experience and a high school diploma, GED, or college certificate required.
- At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
- Telephone-Based Customer Service Skills
:
Demonstrated success in a telephone-based customer service role. - Technical Proficiency
:
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting. - Basic knowledge of construction and general trades is a plus.
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