Customer Service Representative

Customer Service Specialist
Richfield, OH (Onsite) Monday-Friday | 7:30am-4:00pm | Full-Time
Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?
West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.
This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
What You'll Do

Handle inbound and outbound customer calls
Assist customers with post-installation service requests
Schedule service appointments and coordinate necessary follow-up
Order replacement parts through manufacturers when needed
Communicate schedule updates and service timelines to customers
Escalate urgent customer concerns to branch leadership when appropriate

What We're Looking For

Strong communication and customer service skills
Ability to work independently and stay organized
Positive, solution-oriented mindset
Comfortable managing multiple tasks in a fast-paced environment
Previous customer service experience preferred

Compensation & Benefits

$20-$22/hour
Paid training
Medical, Dental, and Vision insurance
401(k) with company match
PTO and paid holidays
Employee discounts and referral program
Career growth opportunities

About West Shore Home
West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.
We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.