Customer Service Representative
Listed on 2026-06-08
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Location: On-site in Akron, OH
Schedule: Monday–Friday
Salary: $39,000 – $41,000 depending on experience
Why This Opportunity Stands Out:
Small team with a family-like atmosphere
Your voice matters—ideas are encouraged and valued
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities (Customer Service Representative):
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications (Customer Service Representative):
High school diploma or equivalent
Previous customer service or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Familiarity with CRM systems and Microsoft Office Suite
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