Customer Service & Order Management Specialist

• Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
• Partner with leading brands to deliver high-quality solutions for both business and consumer needs
• Small team with a family-like atmosphere
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Customer Service & Order Management Specialist):

• Maintain availability to answer incoming phone inquiries in a timely and professional manner.
• Request quotes from the quoting team when necessary.
• Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.
• Execute the order management process with accuracy, efficiency, and timeliness.
• Upload and maintain order details in customer portals.
• Revise shipping dates in the internal system as needed.
• Communicate any changes in lead times or shipping dates to customers and sales representatives

Qualifications (Customer Service & Order Management Specialist):

• Prior experience in customer service, order entry, or related operations role.
• Strong organizational skills and attention to detail
• Proficient in using internal systems and shared drives.
• Excellent communication skills—both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.