Customer Service Specialist - Akron, OH

National Accounts Service Coordinator

As a National Accounts Service Coordinator, you'll serve as a trusted partner to our customers and a key connection between Sales, Planning, and Operations. You'll manage customer orders, navigate customer portals and internal systems, monitor inventory trends, and help ensure a consistent flow of products to support our customers. This role requires someone who can anticipate customer needs, identify potential challenges before they arise, and work collaboratively across teams to deliver solutions.

Every day brings a new opportunity to solve problems, build relationships, and help keep our customers moving.

• 1–3 years of customer service experience
• Strong communication skills—both written and verbal
• Organized, detail-oriented, and able to multitask
• Comfortable working with Microsoft Office applications
• Quick learner who enjoys working with new systems and technology
• Takes ownership and follows through
• Team player with a proactive, can‑do attitude

Bonus Points If You Have experience in customer service, order management, operations, logistics, or service coordination!

At Yokohama TWS, we know that great people are the driving force behind our success. We're committed to creating an environment where employees feel supported, valued, and empowered to grow. A competitive benefits package includes medical, dental, and vision coverage, a 401(k) with company match, company-paid life insurance, paid vacation, and holidays. We also invest in our people through professional development opportunities, employee assistance resources, referral incentives, and meaningful volunteer programs.

Most importantly, you'll join a collaborative team that values expertise, ownership, continuous improvement, and the contributions each individual brings to the table.