Customer Service Representative

Job Information

Job title: Customer Service Representative

Location: On-site in Akron, OH

Schedule: Monday–Friday

Salary: $39,000 – $41,000 depending on experience

• Small team with a family-like atmosphere
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, returns, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Provide information about products, services, promotions, or policies
• Identify opportunities for process improvement and customer satisfaction enhancements

• High school diploma or equivalent
• Previous customer service or call center experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Familiarity with CRM systems and Microsoft Office Suite

For immediate and confidential consideration reach out to Kelley McEndree, at .